About GupShupWhat is GupShup?GupShup is a free group messaging service. GupShup enables you to send messages to your groups of friends and receive messages from your friends or groups on GupShup. Is GupShup free?GupShup does not charge you anything to use the service. All SMS messages are forwarded to members of your group for free. You may be charged standard SMS rates for accessing GupShup from mobile phones (typically Rs. 3 per message). Please check with your carrier for details. Is GupShup available outside India?Currently, GupShup sends SMS messages only to Indian mobile phone numbers. GupShup users outside India can access GupShup website from their PC or mobile phone and send SMS messages to mobile phones in India. Contact us at support@smsgupshup.com if you want GupShup to send SMS messages to mobile phones in your country. Joining GupShup & Account ManagementI have not received verification SMS during sign-up.If you have not received verification SMS during sign-up, click on Resend verification code when you are asked to enter verification code. If you continue to face this problem, contact us by email at support@smsgupshup.com with detailed description and your phone number. How do I change the phone number associated with my account?You can change the phone number associated with your GupShup account by taking the following steps: (i) Click on Account in the top right side of GupShup website (ii) Click Change button in the Phone Settings section and follow the steps as shown. I have forgotten my password.Click on the forgot password link. It will generate a new password which will be sent to your email account. Use the new password to access your GupShup account My verification failed & my account is blocked.Typing in the wrong verification code three times will cause blocking of your account. Please enter only the code that GupShup sends to your mobile phone. My question is not listed above.Send us your question by email to support@smsgupshup.com. We strive to respond to all customer requests within one business day. Privacy and SecurityWhat is GupShup's privacy policy?At GupShup, we recognize that privacy is important. We do not send any unsolicited SMS messages or spam to any GupShup user. We do not share phone numbers or any personally identifiable data with any third-party.You can read our complete privacy policy here. How do I set my group to private?You can make your group private on GupShup website by taking the following steps after login: (i) Click on your group name in left navigation bar of My GupShup (ii) Click on Settings on the group page (iii) Select the radio button Private in the Privacy Settings section of Mobile tab in group settings. You can also change your group name from your mobile phone registered on GupShup by sending PRIVATE by SMS to 567678. How do I block a user or a group on GupShup?To stop receiving messages sent to a group, you can leave the group by sending LEAVE followed by the group name by SMS to 567678. You can block any user or group from sending SMS messages to your phone by sending BLOCK followed by the group name by SMS to 567678. How do I report GupShup users who are harassing me by sending spam or offensive messages?Send us detailed information about the incident with name of the group and user by email to support@smsgupshup.com and we will take appropriate action immediately. How do I hide my age from being displayed on my profile?You can hide your age from being displayed on your profile by taking the following steps after login:
My question is not listed above.Send us your question by email to support@smsgupshup.com. We strive to respond to all customer requests within one business day. AdvertisingWhy do I see advertisements in SMS messages from GupShup?GupShup SMS messages are subsidized by short 40-60 character footer advertisements in messages sent to group members. We strive to display the most relevant advertisements based on member demographic information, message content and several other factors. I wish to learn more about SMS advertising on GupShup.You can learn more about GupShup SMS advertising by visiting http://ads.smsgupshup.com. If you wish to speak with our ad sales representative, send us an email at sales@smsgupshup.com I do not want GupShup to send advertisements on messages sent to my group.GupShup now offers a paid ad-free group messaging service. Advertisements are not appended to these messages. Just recharge your account with GupShup Credits and you are ready to go. Know more». How do I run an advertisement campaign on GupShup?Send us details about your ad campaign by email to http://ads.smsgupshup.com and our ad sales representative will help you get started with advertising on GupShup. My question is not listed above.Send us your question by email to support@smsgupshup.com. We strive to respond to all customer requests within one business day. SMSGupShup Mobile WebsiteWhy does the SMS GupShup mobile website look different from the main website?The SMS GupShup mobile website (http://m.smsgupshup.com) is designed for use on a variety of mobile devices which often have small screens and few input keys. The mobile website has been optimized for these phone constraints while maintaining the user-friendliness and easy navigation for the main GupShup features. What are the major features on the SMS GupShup mobile website?The SMS GupShup mobile website brings the best mobile friendly features to your phone. It allows you to
Am I charged for sending SMS to my friends and groups?No, you are not. SMS GupShup provides you FREE SMS on your mobile phone. You are only charged for the data transfer on your mobile phone as per the rates of your phone carrier. Can I sign up for SMS GupShup using the mobile website?Yes you can. To signup and know more, visit m.smsgupshup.com. API & WidgetsDo I need a developer key to start using GupShup API?No, you do not need to obtain any developer key to use our API. Our API is available for use by all developers interested in building widgets and services from GupShup group messages. Learn more. I am facing technical difficulties using GupShup API.Send us a detailed description of your problem by email to http://api.smsgupshup.com and we will contact you as soon as possible. How do I put a subscription widget of my GupShup group on my website?To get your group widget, go to http://api.smsgupshup.com/#featured_widgets and enter your group name in the text box provided and choose a color for your widget. After making your selection, copy and paste the embed code in your blog or website. Personal MessagesHow do I send & receive personal messages using GupShup?You can send and receive personal messages by logging into GupShup website from your PC or Mobile phone and selecting Personal Messages section. You can also send a personal message to owner of any group from your mobile phone by sending MSG followed by the group name and your message by SMS to 567678. I am outside India. Can I send and receive personal messages using GupShup?You can send personal SMS messages to Indian mobile phones from anywhere in the world by signing up on GupShup website. You can also receive messages sent to you by visiting http://www.smsgupshup.com from your PC or http://m.smsgupshup.com from the internet browser on your mobile phone. How do I delete the personal messages from my homepage?Currently we do not provide the facility to manage your personal messages. My question is not listed above.Send us your question by email to support@smsgupshup.com. We strive to respond to all customer requests within one business day. GroupsHow do I start a group on GupShup?You can start a group by signing up on GupShup website. You can also create a group from your mobile phone by sending CREATE followed by your group name by SMS to 567678. Learn More How many groups can I create?You can currently create up to 5 GupShup groups. If you wish to create more groups, you will have to delete some of your existing groups. Contact support@smsgupshup.com to delete your groups. How do I leave a group?You can leave a group on GupShup website by taking the following steps after login: (i) Click on Manage groups in the left navigation bar in My GupShup (ii) Click on Leave button next to the group you want to unsubscribe. You can also leave a group by sending LEAVE followed by the group name by SMS to 567678 from your mobile phone registered with GupShup. How do I change my GupShup group name?You can change your group name on GupShup website by taking the following steps after login: (i) Click on your group name in left navigation bar in My GupShup (ii) Click on the Settings on group page (iii) Click Rename next to your group name in the General tab in group settings. You can also change your group name from your mobile phone registered on GupShup by sending RENAME followed by your new group name by SMS to 567678. Are there any restrictions regarding my group names?Group names must be at least 5 characters and not longer than 15 characters. Group names can only have letters, numbers and the underscore character (_). No spaces or special characters are allowed. How do I set my group to private?You can make your group private on GupShup website by taking the following steps after login: (i) Click on your group name in left navigation bar in My GupShup (ii) Click on Settings on the group page (iii) Select the radio button Private in the Privacy Settings section of Mobile tab in group settings. You can also change your group name from your mobile phone registered on GupShup by sending PRIVATE by SMS to 567678. What is a default group? How do I change my default group?You can send messages to your default group from the mobile phone registered with GupShup or through GTalk instant messenger. You can change your default group by clicking on the mobile phone icon next to your group name in the left navigation bar after login and selecting from the list of all groups you have created on GupShup. You can also change your default group by going to the Mobile tab in your group settings page. What are favorite groups?Favorite groups are listed below your profile on your group’s public page. You can choose your favorite groups by clicking on Manage link in the left navigation bar after login. Can I view phone number of my group members?You can only view phone numbers of members you have invited to your group by providing us their phone numbers. We do not display phone numbers of members who have joined on their own, for their privacy. How do I invite my friends to my group?You can invite friends to your groups by clicking on Invite in your group home page. You can go to your group home page by clicking on your group name in the left navigation bar in My GupShup. For most users, the first 25 invitees are automatically added to your group and will start receiving group messages from you immediately. After the first 25 invitees, the remaining invitees have to opt-in by sending JOIN followed by your group name to 567678 to join your group. Can I increase my number of invitations?Contact us by email at support@smsgupshup.com and we will evaluate your invitation limit request. Most requests are approved within one business day. How do I delete/remove a group I have created on GupShup?Send us your phone number registered with GupShup and your group name by email to and we will delete your group. How do I remove an invite from my group on GupShup?On your mobile phone, send REMOVE followed by the number you want to remove from your group to 567678. You can also remove members you have invited to your group by clicking on "View members" link from your group's page. Can my group members send messages to my group?No, your group members cannot send messages to your group. How can my group appear in the Popular section of the GupShup website?The group is automatically picked up as Popular if many people join the group. Ensure good & interesting content on your group such that people will love receiving your messages. How can my group appear on the Featured section of the GupShup website?Groups having niche interesting content like technology updates, sports updates, off beat information, etc are picked up to be featured on the website. Visit Group Ideas for interesting ways of using GupShup groups. Can I send messages longer than 140 characters?Yes.Now you can send group messages upto 640 characters long, using our paid SMS service. These SMS are sent with higher priority and will reach your recepients faster. Advertisements are not appended to these messages. Just recharge your account with GupShup Credits and you are ready to go. Know more». I have reached my hourly or daily limit when posting messages to GupShup.Contact us by email at support@smsgupshup.com and we will evaluate your requests. Most requests are approved within one business day. I am outside India. Can I create a group and send messages to them?If you are located outside India, you can still sign-up on GupShup and create a group. But, we will only be able to send SMS messages to your members in India. Your members outside India can read your group messages by visiting http://www.smsgupshup.com/yourgroupname from their PC or http://m.smsgupshup.com/yourgroupname from internet browser on their mobile phones. My question is not listed above.Send us your question by email to support@smsgupshup.com. We strive to respond to all customer requests within one business day Prepaid accountHow do I use SMS GupShup's prepaid account?You can use your prepaid account balance to purchase subscriptions to premium groups, and send or gift SMS pictures, greetings or other services. How can I recharge my prepaid account?You can recharge your SMS GupShup prepaid account by creating an account on SMS GupShup and clicking on Recharge button after login. What payment methods are accepted by GupShup?GupShup accepts payment using credit cards (VISA & Mastercard), online net banking and cash cards (ZipCash & ItzCash). You can also pay us by mailing us a cheque or making a bank deposit at any ICICI branch. To recharge your prepaid account, click on the Recharge button after logging into SMS GupShup and follow the instructions. Can I recharge my prepaid account using cash cards?Yes, you can buy credits using ZipCash & ItzCash cash cards. To recharge your prepaid account, click on the Recharge button after logging into SMS GupShup and follow the instructions. Can I recharge my prepaid account using credit cards?Yes, you can buy credits using VISA and Mastercard credit cards. To recharge your prepaid account, click on the Recharge button after logging into SMS GupShup and follow the instructions. Can I recharge my prepaid account using net-banking?Yes, you can buy credits using net-banking. We also allow net-banking with following banks: Oriental Bank of Commerce, Bank of Rajasthan, ICICI Bank, AXIS Bank and Corporation Bank. To recharge your prepaid account, click on the Recharge button after logging into SMS GupShup and follow the instructions. Is my credit card information secure on GupShup?SMS GupShup uses 128-bit encryption using Secure Sockets Layer (SSL). All communication between your browser and SMS GupShup payment gateways is completely encrypted. If you believe that your credit card, debit card, or cash card is lost or otherwise compromised, please notify us by email us at support@smsgupshup.com. What is SMS GupShup's refund policy?Generally, GupShup does not provide any refund. However, if you wish to dispute any charges, you must notify us in writing or email to support@smsgupshup.com within thirty (30) days of any such payment. Any refund will be at our sole discretion and on pro-rata basis for the unused portion of the service only. My question is not listed above.Send us your question by email to support@smsgupshup.com We strive to respond to all questions within one business day. SMS GreetingsWhat are SMS greetings?SMS greetings are cool and interesting SMS pictures that can be sent to a mobile phone user. How much does each SMS greeting cost?Most SMS greetings have a price range of Rs. 3-5. Some of them are even FREE. How do I pay for SMS greetings?You must maintain sufficient balance in your prepaid account to send SMS greetings from SMS GupShup website or SMS GupShup mobile website. When you send a SMS greeting by SMS, you will be charged standard short code rates (typically Rs. 3 per message) by your phone carrier. Can SMS greetings be sent to all mobile phones?SMS greetings can be sent to GSM based phones like Nokia, Sony Ericsson and others that support SMS picture messages. How do I stop receiving SMS greetings?You can stop any user from sending you SMS greetings by sending BLOCK followed by their phone number to 567678. You can also report any harassment complaints by sending us an email at support@smsgupshup.com ShopHow do I pay for Shop content?You need to buy GupShup credits to pay for Shop content. To know more abour GupShup credits, click here. I paid for content from the Shop. Now how will I get it on my phone?Once paid, an SMS is sent to the recipient phone number with the content download link. Click on the link to download the content. Please note that a working GPRS connection is needed to download all content except SMS greetings. Does I need to have a fancy mobile handset to download Shop content?No. SMS Greetings work on most handsets that support picture messages. For all other content types, a phone with a browser and a working GPRS connection is needed. How do I know which content I like, before downloading?The preview of each content is displayed on the Shop to help you make an informed choice. Can I reverse the charges after sending content to a phone?No you cannot. Paid MessagesWhat are paid messages?Paid messages are SMS-es that you can send to your group. These do not contain any advertisements and are sent over a high priority SMS pipe to ensure very low delivery time. How much do paid messages cost?Each paid SMS message of 140 chars costs Rs. 0.07 and in multiples of that thereof. The maximum length of a paid message can be 640 characters (Rs. ). You must have sufficient balance in your prepaid account to send paid messages. If you send paid message to a group, you will be charged for each outgoing message. How can I send a paid message from my GupShup account?To send a paid message, login to your account and select the "Paid" message option above the message posting textbox. Can I send paid messages by SMS?You must use SMS GupShup website to send paid messages. SMS GupShup does not charge you to send messages by SMS. However, your phone carrier may charge you to send these messages (typically Rs. 3 per message). How many paid messages can I send?There is no limit on number of paid messages that you can send through SMS GupShup. Premium groupsWhat are SMS GupShup premium groups?SMS GupShup premium groups are groups which are run by well-known publishers, and have premium content. They require users to pay a monthly subscription charge to receive group posts. How do I join a premium group?You can join a premium group by sending JOIN followed by group-name to 567678 or by logging into SMS GupShup website and joining the group. Most premium groups have a 14-day free trial period. After the trial period, you must pay the subscription fees to ensure uninterrupted access & receive group messages. What are subscription fees for premium groups?The monthly subscription charges vary across the various premium groups. However, most premium groups are priced at Rs. 30/month. How do I pay subscription fees?
You can pay subscription fees by two ways:
How do I leave a premium group after I have paid the monthly subscription?You can leave a premium group by sending LEAVE followed by group-name to 567678, or by logging into the SMS GupShup website and leaving the group. Will SMS GupShup credit my payment back if I leave before the expiry of the paid subscription period?The amount paid for being a part of the premium group will not be refunded once the user leaves the premium group. User will not receive message after leaving the group under paid subscription period. SMS ChatHow do I start a chat?To start a chat, SMS to 567678: CHAT phno1 phno2. How many friends can I chat with?In any one chat, you can have as many 4 friends. Can I do more than one chat at any time?Yes, you can participate in an unlimited number of chats. Each chat that you are a part of uses a unique chat code. To send your message to a particular chat, just reply with your message to that chat code. Why do I need to set a nickname?Your nickname helps your friends to recognize you on chats, making the chat more fun and easy to follow. It also helps in safeguarding your number. If you do not set a nickname a part of your mobile number will be displayed when you chat with friends. How do I set a nickname?To set your nickname, SMS to 567678: NICK <nickname>. I already have a nickname, can I change it?Yes, you can. To change your nickname, SMS to 567678: NICK <nickname>. Can I join any ongoing chat?You can only join a chat to which you have been added by friends. To join an ongoing chat, ask your participating friends to add you. How do I send a message to everyone in the chat?Once you receive a chat message, just hit "REPLY" on your phone, type in a message and send it. The reply will be sent to all your friends in the chat, and you are chatting! How do I leave a chat?To leave a chat, reply with END to any of the chat messages. Your message is sent to the code for that chat, and you have left the chat. Can I rejoin a chat?You can rejoin a chat only if added to the chat by the people currently in the chat. How can I view the list of people currently in the chat?To view the list of people in a chat, reply with LIST to any of the chat messages. Am I charged for using SMS GupShup chat?SMS GupShup does not charge you anything for using SMS chat. Your carrier may charge for the SMS-es you send, which will be a maximum of Rs.3, per SMS. Are the SMS commands case-sensitive?No, these commands are not case sensitive. Is there any way to get this information on SMS?Yes there is. To know more about SMS GupShup chat over SMS, SMS to 567678: HELP CHAT. Or reply to any of the chat messages with: HELP. ReplyI see messages with @jokes, @U1234 on the website - what does that mean?Those are public reply messages sent from one user to another. You too can publicly reply to another user by appending the "@" symbol to his groupname. Every message that begins with @groupname is considered as a public reply. How do I send replies to anyone using my phone?To send a reply to a publisher from your phone, SMS @groupname to 567678 Can I send replies from the website?To send reply from the website or mobile website, log on to the website and click on the "Reply" link under a post and send your reply. Do I have to join a group before replying to the group?Joining a group is not necessary to reply to it. I do not have a group on SMS GupShup. Can I send a reply?Yes you can. If you do not have a group and post a reply, SMS GupShup creates a default group of the format UXXXX using which you can send or receive replies. You will receive an SMS confirming the creation of your group. You can rename this group anytime on the website or by using the RENAME command from your mobile phone. On the website, where can I view replies that I have received?All of your received replies are visible under reply tab on your MyGupShup page and under the Recent replies stream on your group page. |
|
